If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. If the product is damaged/ broken or the product delivered is different from what you ordered then we will replace a new product in exchange. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.ġ) 5% Bank Payment Processing fees will be deducted from the full refund.Ģ) In event of wrong address/ insufficient address provided by the customer resulting in package returned or discarded by the local post, customer is not eligible for refund. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Note: Partial refunds also means that return shipping will be deducted from your refund. > Any item not in its original condition is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted (if applicable) Send us an email at and we will get back to you within 24 hours. Our customer support team is always ready to help you with your concerns. Please see that the customers are responsible for ALL return shipping costs. To complete your return, we require a receipt or proof of purchase. Do not ship a product unless your return has been approved.Ģ) The product is received too late, that is if 75 days has passed by since your order was shipped.ģ) The product is not what you order, for example, color is different. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 10 days have gone by since your order delivered, unfortunately, we can’t offer you a refund or exchange. We do not accept returns unless there is a defect in the product. Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier to file a claim. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).īigBeryl is not liable for any products damaged or lost during shipping. The tracking number will be active within 2-3 days.īigBeryl is not responsible for any customs and taxes applied to your order. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). If you have given wrong address contact us immediately on to make it right. In the event of wrong address the local post carriers may destroy the package when they are not able to reach you. We don't charge anything, Yes! the shipping is completely FREE!ĮU, Japan, South Korea, Russian Federations, Sweden, Denmark, Norway, AUSġ) Delivery delays can occasionally occur due unavoidable factors like extreme weather, pandemic, local factorsĢ) Please provide correct address at the time of order. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If the product needs customizations then the processing may differ, it will be mentioned on the respective product page. Orders are not shipped or delivered on weekends or holidays. Following are the terms and conditions that constitute our Shipping Policy.Īll orders are processed within 3-5 business days. Thank you for visiting and shopping at BigBeryl.
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